By Gator Caese:
Limited Lifetime Warranty Information
Gator
Cases is dedicated to producing the highest quality cases, bags and
accessories. We back up that commitment with a Limited Lifetime Warranty on any manufacturing defects in material and workmanship.
This warranty applies to the original owner and requires proof of
purchase. Our warranty entitles the original owner repair or
replacement of the product, or replacement with a comparable product of
similar value and condition at our discretion. This warranty is limited
to Gator Cases products only and excludes loss of personal property,
loss of use, accidental damage, misuse, or normal wear and tear.
Damage not Covered –
The Gator Cases warranty coverage is limited to manufacturing defects
and does not cover any damage caused by misuse, neglect, accidents,
abrasion, exposure to extreme temperatures, solvents, acids, water,
normal wear and tear or transport damage.
Moving Parts –
The Gator Cases warranty covers moving parts that are subject to
regular wear and tear, including but not limited to zippers, retractable
handles, and wheels, for one year from the point of purchase. After one
year we will continue to offer field replaceable parts at no charge for
the lifetime of the product. However, replacement will not be available
after one year and repair services will be at a charge.
Electronics –
Gator offers a ninety-day manufacturer’s warranty on all electronics.
After ninety days please contact Gator Cases for more information on
purchasing replacement parts.
Airline/Shipping Damage –
The Gator Cases warranty does not cover damage caused by airline or
freight company mishandling. Should the airlines or another carrier
damage your product, a claim should immediately be filed with the
carrier. Most carriers offer insurance against loss or damage. We are
happy to assist you file your claim by providing cost information on
parts, repair, and replacement.
Discontinued Items –
Gator Cases warranty supports parts and replacement of discontinued
products for one year from the point that the product is no longer
commercially available from Gator or from one year from the original
purchase, which ever date is later. After one year the product is out of
its life cycle and no longer warrantied, however if we still have the
part or a substitute part we are always happy to accommodate our
customers with a part replacement. Please contact us to find out about
availability on a per case basis.
Voiding Your Warranty
- The Gator Cases warranty will be considered void if:
- Any improper or incorrectly performed maintenance or repairs are performed by a Non-Gator-Approved service center.
- Any Gator Cases products are used in a rental capacity.
Outside the USA – Please contact us to receive information on your local distributor.
Procedure for Warranty Claim Resolution-Warranty
Claimants will be required to provide a copy of their original receipt
as proof of purchase along with photos of the defect. Defective items
will be returned to the nearest Gator Cases Service Center. All inbound
shipping will be the customer’s responsibility including, but not
limited to, the cost of packaging, shipping and applicable taxes. Upon
receipt, your product will be inspected by one of our Gator Cases
Service Technicians. The Service Technician will determine whether or
not the problem is covered by Gator's warranty. Assuming the warranty
applies, the customer will be notified as to whether the Gator Cases
Product will be repaired or replaced. Replacement product will be of
equal, or better condition compared to the customer’ product. Any such
repair or replacement will be at Gator's sole expense, including any
costs required to return the repaired or replacement product. If the
Product must be replaced and the product is no longer available (within
one year of its discontinuation) Gator Cases will substitute the
defective item for a comparable Gator product. If it is deemed that the
warranty does not apply due to the exclusions listed above, the customer
will be contacted by Gator Cases to determine an appropriate
resolution.
This warranty is subject to change and can be modified at Gator Cases Inc. discretion.
Please click
HERE if you need to submit a warranty claim.
