Gabrian's Customer Service
By MindShift
MindShift Warranty Information
To the original owner, we guarantee and warrant our products
against any defects in material or workmanship for as long as the
original owner uses the product.
Exclusions from the MindShift Warranty
Damage due to normal wear and tear, the natural breakdown of
materials over time, accident, improper care, or negligence is not
covered by our warranty. Normal wear and tear includes damage to zippers
and fasteners or general abrasion that is a result of prolonged use.
The MindShift Warranty excludes claims to any incidental or
consequential loss to personal property, such as camera equipment, that
is carried in MindShift Gear products. The MindShift Warranty is only
for the product, and not for any equipment that may be carried by or
within the product.
The MindShift Warranty for MindShift Gear products is broad enough
that we must exclude any implied warranties, including the implied
warranties of merchantability and fitness for a particular purpose. Some
jurisdictions, however, do not allow the limitation or exclusion of
implied warranties or consequential damages, so these limitations or
exclusions may not apply to you. The MindShift Warranty gives you
specific legal rights and you may have other rights, which vary from
jurisdiction to jurisdiction.
Warranty Claims Process
In accordance with our mission of sustainability, we build bags that
are designed to last. We will repair a defective product if possible or
replace it if necessary. In the event that a repair is needed beyond
warranty coverage we will repair products, if possible, at a reasonable
charge.
If you have questions about your MindShift Gear product, please contact us at [email protected].
If your product was purchased out of the United States, please contact
the authorized distributor for your country. The list of authorized
MindShift Gear distributors may be found by clicking here.
