Warranty & Schematics
Warranty Coverage/Warranty Period
General: Pearl drums, stands, pedals, parts and
accessories except as noted herein, purchased from an authorized Pearl
dealer are warranted to the original retail purchase and shall be valid
by item as indicated below and is not transferable.
Drum Hardware (Concert): Drum hardware such as
lugs, claws, tension rods, swivel nuts, strainers, and nuts and bolts
are guaranteed against material failure and manufacturing defects for a
period of three (3) years from the date of the original purchase.
Hoops: Wood hoops are guaranteed against material
failure, ply separation, or going out of round for a period of one (1)
year from the date of the original purchase. Metal hoops are guaranteed
against material failure or going out of round for a period of one (1)
year from the date of the original purchase.
Finish: Except for “special finishes" (see below),
both the lacquer finish and covered finish on Pearl drums are guaranteed
for one (1) year; however, Pearl does not guarantee against
deterioration by reason of corrosive atmosphere, extreme temperature or
other external causes.
GENERAL CONDITIONS OF WARRANTY
This Warranty Does Not Cover
This warranty shall
not apply to the following: sticks, brushes, beaters, springs, straps,
slings, heads, wire snares, cable snares, gut snares, snare
cords/straps, cymbals, bass drum hoop protectors, or damage resulting
from misuse, negligence, and/or alterations or additions to the product
after acceptance. Pearl’s warranty does not apply to failures caused by
the following: a.) Improper maintenance or repair, including the
installation of parts or components that do not conform to the quality
and specification of the original. b.) Instruments that have been
altered, modified or have been damaged through misuse, negligence or
improper operation. c.) Instruments whose trademark, name or
identification number has been changed or removed. d.) Instruments
subjected to abnormal strain, neglect, abuse, modification or exposure
to extreme variances in temperature or humidity. e.) Special Finishes -
Drum hardware and stands ordered with Black Chrome plated, Gold plated,
Satin Chrome plated, Black Nickel plated, and lacquered finishes are
highly sensitive to cosmetic damage that can occur during normal
handling and use. Therefore, no warranty of any kind, including any
implied warranty of merchantability or fitness for a particular purpose,
is provided against cosmetic defects or appearance damage to these
finishes.
The obligation created by this warranty is limited to repair or replacement of the defective item at Pearl’s sole discretion.
Owner’s Responsibility
It is important that the
owner/user be familiar with the proper maintenance and use of their
Pearl instrument. Keep this warranty and proof of purchase in a safe
place. Be prepared to provide purchase information to avoid undue
difficulties in determining eligibility for warranty protection. If any
service is not performed by Pearl, it will terminate this warranty.
To Obtain Warranty Service
Warranty service may
be obtained by first notifying the Pearl dealer from which the product
was originally purchased. Upon notification, the Pearl dealer must
obtain Return Authorization from the Pearl Customer Service Department.
This number must be written plainly on the outside of the package or the
returned shipping carton will be refused. Returned merchandise must be
accompanied by a copy of the original sales receipt. All freight and
insurance must be prepaid by the original owner. Pearl will stand return
freight, provided the defect is adjudged to be covered by warranty.
Merchandise found to be not covered by warranty will be returned freight
collect.
Warranty Limitations
This Limited Warranty is
exclusive and made in lieu of all other warranties, and all implied
warranties, including without limitation any warranties of
merchantability or of fitness for a particular purpose which are hereby
expressly disclaimed. In no event will responsibility be accepted for
incidental or consequential damages of any nature whatsoever. Some
states do not allow limitation on how long an implied warranty may last.
Therefore, the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
