Who pays for what? JBL will pay all labor and material expenses for all repairs covered by the warranty. The customer is responsible for transporting the product for repair or arranging for its transportation and for payment of any initial shipping charges. JBL will pay the return shipping charges if repairs are covered by the warranty.
How do I obtain warranty service? If your JBL product ever needs service you may choose from one of the following service options:
Whether you take the product to a local service center or return it to the factory, be sure to include the following information with your product:
In finding an authorized service agency for your JBL Professional product we have five (5) categories to choose from:
Do I need a return authorization to return my JBL product to the factory for repairs? Yes. A service authorization is required and will be issued for you to include on the packing slip and the on the outside of the box.
What happens once JBL receives the product for repair? The failure mode and cause of failure is determined by our Senior Technician. When a copy of the proof of purchase is enclosed in the package, all failures covered under the warranty are repaired and the product is returned without any charge to the customer. JBL Professional pays for return shipping charges on failures covered under the warranty.
All failures not covered under the warranty will be charged for the repairs and shipping. JBL Professional Customer Service will fax or mail a JBL Professional Estimate of Repairs and will not proceed with the repairs until customer's reply is secured. Payment terms for repairs are payment in advance via cashiers check, money order, Visa, MasterCard or American Express.
How is the warranty coverage verified? Your JBL Warranty protects the original owner and all subsequent owners (see below) so long as:
Is the JBL warranty transferable? Yes. The JBL Warranty is transferable so long as the original dated bill of sale is presented whenever warranty service is required. Where the product to be repaired is no longer the property of the original owner and the original or a copy of the bill of sale cannot be provided, JBL will accept a notarized statement by the original purchaser stating the name of the selling dealer, date of original purchase, invoice or sales ticket number, model and serial number of the product including the date of transfer from the original purchaser to the subsequent owner of the product. The subsequent owner(s) of the product will pick up the balance of the warranty period based on the original dated bill of sale.
What is the warranty on repairs and replacement parts? Products serviced by an authorized JBL Professional Service Agency are warranted against defects in workmanship and materials for a period of 90 days, or the remainder of the original warranty period, whichever is greater. The Service Agency must use JBL factory parts for this warranty to be in effect.
Why can't end users purchase cone kits? Because replacing a driver's cone, suspension and voice coil requires special test equipment, tools and training.
Can I use a different crossover in my speaker cabinet? No. Because each passive crossover is designed to accommodate specific loudspeaker components, changing to a different passive crossover will change the sound and response of the loudspeaker system.
Will a different driver work in my cabinet? As certain speakers become obsolete, it is necessary to replace them with alternative product. For the best possible replacement, contact your local JBL Professional Warranty Station or Technical Support at JBL.
