Gabrian's Customer Service
Product Warranty, By Sigma Photo
Beginning July 1, 2013, all brand new Sigma Products purchased from aurhorized Sigma dealers are covered under the 1 year America warranty (North and South America)
and U.S.A. extended warranties for a period of four (4) years against
defects in manufacturing and workmanship only. Your warranty period
begins the day you purchase your Sigma camera, lens and/or flash and
runs for a period of four years total from that date. (Please refer to
the warranty policy included with your product
for each Sigma Product). Please note that the Sigma warranty is valid
only to the original purchaser and is not transferable. Grey market
products will not qualify for the Sigma warranty coverage.
When sending your Sigma product in for warranty service, please be
sure to include the warranty card as well a copy of the original sales
receipt as proof of purchase date (the start date of your warranty).
Anything deemed beyond normal use will void any and all warranties. As
always, our goal is to serve and support our customers. Products
purchased prior to July 1, 2013 are subject to the previous warranty
policy listed below.
Sigma offers a 90 day warranty for factory refurbished products.
Products purchased prior to July 1, 2013
Prior to July 1, 2013: All
new Sigma products purchased from authorized Sigma dealers are
protected by a 1 year America warranty (North and South America) and
U.S.A. extended warranties where applicable. Sigma offers a 90 day
warranty for any product purchased as a refurbished item.
When sending your Sigma product in for warranty service, please be
sure to include the warranty card as well as a copy of the original
sales receipt as proof of purchase date (the start date of your
warranty). Anything deemed beyond normal use will void any and all
warranties. As always, our goal is to serve and support our customers.
Service Request C.R.IS, Camera Repair Japan, and Bigston Corporation
- For products out of warranty, we provide a free estimate.
- Warranty Card and Purchase Receipt are required for warranty service.
- Sigma Corporation and Authorized Sigma Service Centers are not responsible for lost or damaged shipments.
- We recommend you insure and track your package. Shipping charges are the responsibility of the customer.
- Please Note: In order to expedite service, your
Sigma product may be forwarded to one of our authorized repair
facilities. In this case, you may receive an estimate or other
communication regarding the service directly from them.
